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We’d love to have you! Please visit our locations page for a complete listing of our retail bakeries.
Never! Literally, never.We bake cookies from open to close, every day. Whether your craving hits at 7:30 am on the Upper East Side or 10pm in Noho, we’ve got warm, just-baked cookies to hit the spot. Check the hours of each of our bakeries here.
Advanced planning is the best kind of planning! If you’d like to place a pick-up order from one of our bakeries, please call the bakery directly (phone numbers here). We accept pick-up orders as far in advance as you’d like! Or, you can order online from Caviar up to 5 days in advance and skip the line when you pick up.
Yes! We’ve partnered with Caviar and Doordash to offer deliveries from our bakeries in Manhattan, Brooklyn, and the DC area. If you’re planning ahead, Caviar accepts orders up to 5 days in advance.
Courier deliveries to other NY boroughs may be available by special arrangement. Please contact us at email@example.com or 1-877-4LEVAIN (877-453-8246) to discuss.
All of these are available payment options at our retail bakeries. At this time, however, none of these are available through our online shop.
While we don’t bake traditional layered cakes, our cookies are often used to create cookie towers for celebrations like weddings, birthdays, baby showers, and more. If you’re interested in exploring that option, fill out an inquiry form and let us know what you’re thinking by using the additional comments field. Please note that we can only supply the cookies and some inspiration! You’ll need to provide the tower itself and do some assembly.
Thanks for the compliment! We agree - it would be great to have a Levain Bakery in everyone’s neighborhood. We have officially opened bakeries outside of New York, in the Georgetown neighborhood of Washington D.C. and Bethesda, MD, with more locations to come! Be sure to follow us on Facebook and Instagram and sign up for our email list to be the first to know about our plans in other areas. In the meantime, we’re happy to ship cookies straight to your door! Shop cookies now.
For any collaborations or partnerships, please reach out to firstname.lastname@example.org
At this time, we don’t offer any of our products to other retailers.
We’re thrilled you want to become part of the Levain family. At this time, we’re not franchising nationally or internationally.
Levain Bakery’s cookies can be stored in an airtight container for up to one week. If you’d like to save them for later, we recommend individually wrapping them and storing them in the freezer until a craving hits. Pro tip: cut a whole cookie into quarters before you freeze it - it’s the perfect two-bite snack!
When you’re ready to eat, warm your cookies in a 350°F oven for 5-10 minutes or until heated through.
If you have fresh cookies and want to achieve peak ooey-gooey-Instagrammable meltiness, warm your cookies in a 350°F for a few minutes or until heated through.
Fair warning: never store your cookies in the refrigerator or use a microwave to reheat them! Both will lead to hard, dried out cookies, which is no fun for anyone.
We bake all of our cookies and baked goods on shared equipment in our bakery kitchens, all of which process wheat, dairy, eggs, soy, peanuts and tree nuts. You can find the allergens for all of our cookies on the Cookie product page. If you or your recipient has a severe allergy, please know that while we do our best to prevent cross-contamination, we are not an allergy-free bakery.
If you have a gluten sensitivity, stop by one of the bakery locations for our Chocolate Chip Walnut Cookies made with gluten-free ingredients (not available for shipping). However, we want to reiterate that since we are not an allergen-free bakery, these are not certified gluten-free.
Our facilities are not under kosher supervision, but our cookie ingredients are certified kosher.
While our cookies aren’t a good choice, our savory breads are a great option for vegans. Another great vegan option is our Valrhona chocolate roll, available in Wainscott!
We make our cookies in small batches by hand every day, so we are unable to change the size or the flavors with special requests. Our cookies are great for sharing or can be frozen for future snacking!
Yes we do! We ship our cookie gift boxes anywhere in the United States --check out our flavors and shop now!
Not to worry, we never include pricing or similar details in our orders (shipped via UPS or delivered via Caviar and DoorDash).
The best way to make sure your gift is “from” the right person is to enter that information as the billing name checkout. If you’re sending from your company, for example, you could enter “Jane’s Flower Shop” rather than Jane Doe in the name field.
The best way to customize your cookie selection is to order the individual flavors you’d like as packs of four. For example, if you want 2 flavors you can add a Box of Four Chocolate Chip Walnut and a Box of Four Dark Chocolate Peanut Butter Chip.
We currently aren’t set up to specify what cookie flavors are included in the individual packs, but our tech team is hard at work to add this capability.
Advanced planning is the best kind of planning! At checkout, you can enter the date that you would like your order to arrive, up to 25 days in advance. Please note that once a package is in UPS’ hands, we are unable to ensure it will not be waylaid by unforeseen events, such as weather. If your cookies absolutely must arrive by a specific date, we recommend scheduling them to arrive a day or two early; rest assured, they keep very well at room temperature for a few days or in a freezer for many weeks.
The box and bracing trays inside are! Our new shipper is made from 50% recycled post-consumer waste material and is fully recyclable upon disposal. The interior pieces are compostable, and we removed the tissue paper and interior box to avoid additional waste. Unfortunately, the cellophane bags required to keep the cookies fresh are not recyclable, but we’re always on the lookout for new packaging options.
We’re on the case! Reply to your order confirmation or email email@example.com and let us know what’s going on. We will do our best to make it right.
Given the perishable nature of our cookies, we aren’t able to accept returns. If you encountered an issue with your order, please email firstname.lastname@example.org and let us know what’s going on. We will do our best to make it right.
You’ll get an email confirmation immediately after you place your order and receive another one the day your order leaves our bakery. The shipping confirmation email will include the order’s tracking number, which you can click to get updates on transit.
If you do not receive a confirmation email, please check your junk mail folder and add email@example.com to your safe senders list.
If you’re looking for a Caviar or Doordash order, you can check its status via their order confirmation email. If you run into any issues, please call their support team directly:1-866-612-7021 option 3.
Please visit our Shipping Page for more details.
Referred New Customer Code:
Free Shipping on First Time Order of $49+ (up to $20)This free shipping offer applies to orders purchased on levainbakery.com only. Levain Bakery reserves the right to modify or cancel the offer at any time. Offer only applies to first time orders of $49+ and the discount is limited to shipping rates up to $20. Offer cannot be combined with other promotions. Offer cannot be applied to corporate orders or party favor orders.Referrer Existing Customer Code:
$29 off your order with an 8 or 12 packThis $29 off offer applies to orders purchased on levainbakery.com only. Levain Bakery reserves the right to modify or cancel the offer at any time. Offer code will be sent after referred order has been placed successfully. Offer only applies to orders containing an 8 or 12 pack. Offer not valid on any 4-packs or combination of 4-packs. Offer cannot be combined with other promotions. Offer cannot be applied to corporate orders or party favor orders.
When ordering $1,000 or more worth of cookies (for example, that's 21 or more 8-pack gift boxes), you will receive a 10% discount off your order. Please note, the $1,000 threshold does not include the cost of shipping and shipping costs are not eligible for the 10% discount. Cannot be combined with other promotions.
Absolutely! We love sending cookie joy and are happy to help make your list and check it twice. For more information and to get started, fill out an inquiry form or email firstname.lastname@example.org
Absolutely! Levain Bakery cookies are an excellent—and delicious—way to keep the party going long after the last song ends. Our cookies pair well with any event—especially weddings, birthdays, graduations, and retirements. For more information, and to get started, fill out an inquiry form or email us at email@example.com.
We’re happy to work with you to customize your order. Minimum quantities will apply for any customization, and the price and timeline may be adjusted accordingly. For more info and to get started, fill out an inquiry form or email firstname.lastname@example.org or email@example.com to let us know what you have in mind! **Please note, unfortunately customizations cannot be offered during the holiday season.
Since our team bakes and ships to order each day, we need advanced notice to plan for large orders. We typically require 3-4 week’s notice for large orders and an additional week if your order includes customization. That said, we know things pop up sometimes, and we're always happy to try to accommodate a shorter window if we're able to. Send us an email at firstname.lastname@example.org or email@example.com and we’ll see what we can do!
Yes! When ordering $1,000 or more worth of cookies (for example, that's 21 or more 8-pack gift boxes), you will receive a 10% discount off your order. Please note, the $1,000 threshold does not include the cost of shipping and shipping costs are not eligible for the 10% discount. Cannot be combined with other promotions.
Breads, pastries, and cookies can be ordered through Caviar or DoorDash and delivered daily in Manhattan and within 5 to 8 miles of our bakeries in Williamsburg, Wainscott, Georgetown, and Bethesda.
Please note: Be sure to include a valid contact phone number for the person receiving the delivery so the courier can contact them if there are any issues. Caviar adds additional charges for failed deliveries, courier re-attempts and courier telephone calls required to complete delivery. Customers are responsible for giving accurate and adequate delivery instructions and contact information. If the courier cannot make contact with the recipient, the order may be forfeited without refund.
If you would like to order breads, pastries, or cookies from one of our bakeries for delivery in Manhattan, Brooklyn, Wainscott, or the DC area you can place an order here.
If you would like to send a cookie gift box anywhere in the US, check out our online shop. Gift box packaging and gift notes are available only through our online shop; cookies ordered from a retail location will be packed in one of our standard bakery boxes.
Please note that we’re not able to ship our breads and pastries by mail at this time.
We sell physical cards for use in our retail bakeries. To redeem a gift card in store, simply present it at the register.
We can absolutely convert an electronic gift card to a store gift card. Email firstname.lastname@example.org and include the gift card number, and we’ll arrange for a store gift card you can pick up at your location of choice.
Right now, our t-shirts are available only to our bakery teams. Please check out our Merch page for other cool branded swag like our tote bags. Of course, if you absolutely must have a t-shirt (we get it), we’re always looking for delightful, talented people to join our team!
We’re always looking for fun, friendly people to join the Cookie Lovers' Parade. You can find a list of all of our open positions and submit an application on our Jobs page. If you just want to introduce yourself, we’d love to meet you! Please email email@example.com with the store location you’d like to join, a recent copy of your resume, and a bit about yourself!
We've chosen to press pause on our frozen, smaller sized 2 oz. cookies at this time. In this post-pandemic, inflationary environment, it's no longer feasible for us to bring the same Levain recipe to grocery stores at a price point that conveys the right value. We hope that we can revisit our grocery cookies in the future. We'll certainly miss being in your freezers, but the good news is that you can still purchase our fresh-baked 6 oz. cookies on our site or visit one of our retail bakery locations. They still freeze just as well and can be cut up for the perfect bite-sized snack!
Have a cookie conundrum or just want to share the cookie love? Drop us a line using this form, and a Levain team member will get back to you within 24-4 hours. If you have a question about an existing order, please email firstname.lastname@example.org.
If you have a media or press inquiry, please email email@example.com
If you have a collaboration or partnership request, please email firstname.lastname@example.org
Need to speak with someone at a specific bakery? View our bakery locations for phone numbers.
Would you like to upgrade your 8-pack to be packaged in one of our limited edition holiday tins?
Each online order can only be sent to one address.
We bake-to-order and limit transit time so cookies are fresh upon arrival. Shipping dates and pricing are determined by location/availability. We try our best to deliver orders as requested, but the mail carrier may experience unexpected delays. We recommend selecting a date 1-2 days in advance if you'd like delivery by a specific date.
MORE SHIPPING INFO +
*If you enter your recipient's email address, they will receive
shipping notification emails (we won't include any order or pricing info, so your gift details
will still be a surprise!)